Shipping & Returns – Australia  & New Zealand

Deliveries – Australia

Love&Light Collection candles offers deliveries to all areas of Australia. Please allow 5-10 business days for delivery after the order is processed. Depending on the size of item(s) purchased, orders within Australia are shipped through various courier companies.All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below.

  • Flat rate of $15 Australia wide.
  • Domestic Express – $25
  • You will receive all relevant tracking information once we have shipped your purchase.

 

Claims

  1. Claims in relation to missing or damaged goods must be lodged within 5 working days of receipt of goods. Please note that we will conduct some internal checks prior to accepting a claim on missing products.
  2.  Each shipment is packed carefully and in the rare event that your order does arrive damaged, please either refuse the shipment or sign for it as “damaged” and email us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier and please provide a photo.
  3.  Please send an email to contactus@lovelightcollection.com.auoutlining the problem.
  4.  If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. For faulty or damaged products please provide a photo. Please do not return product without authorisation from Lovelightcollection.

Returns

  1. Returns of eligible products are accepted within 10 days of your original purchase (sender pays freight); you may return any of our products, with your receipt, for a merchandise exchange or a credit (no cash or credit card refunds) unless you were shipped something in error. Freight is the sender’s responsibility. . You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.
  2. Goods must be returned in original condition for re-sale including original packaging.
  3. Please note we are not responsible for any damage or melting once our candles have been delivered successfully. We take care when delivering, so it’s your responsibility after. Do not leave the candles out in the sun directly, or outside for long periods of time

 

Refund Policy

All refunds will be at the sole discretion of Lovelightcollection.com.au

If you are not satisfied with your product for any reason please contact us oncontactus@lovelightcollection.com.au and explain the matter.

 

Cancellation Of Orders 

Orders may be cancelled within 10 days of placing the order if the order has not been shipped. Simply E-mail contactus@lovelightcollection.com.au and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.

PAYMENT METHODS

We accept the following payment methods:

  • Credit Card: Visa, MasterCard or American Express
  • Paypal
  • AfterPay

All our prices are inclusive of 10% GST. Shipping cost is calculated at checkout.

 

Contact US:

Email :contactus@lovelightcollection.com.au